Standard domestic shipping takes 3–7 business days after your order is processed. Expedited options (2–3 days) and overnight shipping are available at checkout. International shipping typically takes 7–21 business days depending on destination.

Every order ships in plain packaging with no external branding, labels, or any indication of contents. The return address will not identify Tough Trade Co. Your privacy is our baseline standard, not an option.

Yes. We ship to select international destinations. Available countries and rates are shown at checkout. International orders may be subject to customs duties and taxes determined by the destination country, which are the responsibility of the recipient.

Free standard shipping is available on all domestic orders over $99 within the contiguous United States. Orders under $99 and all expedited and international shipping are charged at calculated rates shown at checkout.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and other payment methods shown at checkout. All transactions are processed through secure, encrypted payment gateways.

We begin processing orders quickly. If you need to make a change, contact us at [email protected] as soon as possible. We cannot guarantee changes or cancellations once fulfillment has begun.

Yes, but discreetly. The charge will appear under a generic business name — not Tough Trade Co. — on your bank or credit card statement.

Take our Find Your Toy Quiz — a 60-second guided experience that helps you find the right gear based on your experience level, goals, and preferences. You can also contact our team directly for a recommendation.

Yes. All products sold at Tough Trade Co. are made from body-safe materials — medical-grade silicone, ABS plastic, stainless steel, or glass. We do not sell products made with phthalates or other harmful materials.

Our team can advise on sizing for specific products. Contact us at [email protected] with the product you’re considering and any relevant questions.

For hygiene and health reasons, we cannot accept returns on any product that has been opened or used. Unopened products in original undamaged packaging may be returned within 30 days. Contact [email protected] before sending anything back.

Contact us within 7 days of delivery with a photo of the issue. We will replace or refund defective products at no cost to you. We stand behind the quality of everything we sell.

We do not sell your personal information. Your order information is used only to fulfill your purchase and improve your experience. Read our full Privacy Policy for details.