Processing Times

Standard orders are processed within 1–2 business days of being placed. During high-volume periods — including promotions, product launches, or holidays — processing may extend to 3 business days. Orders placed on weekends or public holidays are processed on the next business day.

You will receive a shipping confirmation email with your tracking number as soon as your order leaves our facility. Please allow up to 24 hours for tracking information to become active in the carrier’s system after your confirmation is sent.

If there is an issue with your order that requires attention before it can ship, our support team will contact you directly.

Shipping Methods

All orders ship discreetly. Plain packaging. No brand markings. No indication of contents — on the box, on the label, or on any enclosed documentation. We take your privacy seriously at every step.

Domestic orders are shipped via UPS Ground or USPS Priority Mail. The carrier is selected based on destination and item weight.

Shipping rates are calculated at checkout based on order weight, dimensions, and destination.

Tracking

Once your order ships, you will receive a confirmation email containing your tracking number and a link to the carrier’s tracking page. You can also log into your account at any time to view the current status of your order.

Tracking information is updated directly by the carrier and may experience delays during peak periods or in remote areas. If your tracking has not updated in more than 3 business days, please contact us and we will investigate on your behalf.

Lost Packages

If your tracking status shows “Delivered” but you have not received your package, please allow 24 hours before contacting us — carriers occasionally mark packages as delivered slightly before physical arrival.

If after 24 hours your package is still missing, we recommend checking with neighbors, building management, or any other location where a delivery might have been left. Please also verify that the shipping address on your order is correct.

If your package is confirmed lost by the carrier after investigation, please contact our support team. We will work with you to resolve the situation promptly, including reshipping your order or issuing a refund where appropriate. Please note that Tough Trade Co. is not responsible for packages lost due to an incorrect shipping address provided at checkout.

International Shipping

We ship to select international destinations. Available countries and shipping rates are shown at checkout based on your address. Not all products are available for international shipment.

International packages are shipped discreetly via USPS International or DHL, depending on destination. All packages are declared at their accurate retail value in compliance with customs regulations.

International orders may be subject to import duties, customs taxes, and brokerage fees determined by the destination country. These charges are the sole responsibility of the recipient and are not included in our shipping rates. Tough Trade Co. has no control over customs clearance timelines and cannot predict or guarantee customs-related delays.

International returns are accepted for unopened items only. Return shipping costs for international orders are the responsibility of the customer.

Delivery Estimates

The following are estimated delivery windows after your order has shipped. These are estimates, not guarantees. Factors outside our control — including carrier delays, weather, customs processing, and public holidays — may affect delivery timing.

Delivery estimates begin from the date of shipment, not the date of order. During peak periods, please allow extra time.