Return & Refund Policy
Our return policy is designed to protect the health and hygiene of all customers while adhering to California law.
Last Updated July 2026
Return Window
Restocking Fee
Refund Processing
Items Only
Important Notice
For hygiene reasons, we cannot accept returns on any products that have been opened, used, or show signs of damage to the original packaging. Items returned in these conditions will be discarded without a refund or replacement.
This policy exists to protect the health and safety of every customer. It is non-negotiable.
Eligibility for Returns
Unopened and unused items may be returned within 30 days of delivery, subject to the following conditions:
- Items must be in original, sealed, undamaged packaging
- For bundle or package deals, all items must be returned together — partial returns of bundles are not eligible
- Return shipping costs are the responsibility of the customer
- A 5% restocking fee applies to all returned items
- Sale items and gift cards are final sale and not eligible for return
To initiate a return, contact us at [email protected] before sending anything back. Unauthorized returns will not be processed.
Refund Processing
Refunds are processed within five business days after we receive and inspect your return to confirm it meets our eligibility criteria. Refunds are credited back to your original payment method.
You will receive an email confirmation when your refund has been issued. Please allow an additional 3–5 business days for the refund to appear on your statement, depending on your bank or card issuer.
Defective Items
If you receive a defective item, follow these steps:
Contact Us Within 30 Days
Reach out to [email protected] within 30 days of delivery.
Include Your Order ID & Photos
Attach clear photos of the defect along with your order number so we can verify the issue quickly.
Receive Your Replacement
Upon verification of the defect, we will send a replacement at no additional cost. If a replacement is not available, we will issue store credit.
Questions?
Questions about a return or refund? Our team is here to help.
Tough Trade Co. Support
Email: [email protected]
Contact Page →
We respond within one business day, Monday through Friday.
