Frequently Asked Questions
General Questions
Are sex toys safe to use?
Yes, sex toys are safe when made from body-safe materials and used according to the manufacturer's instructions. Always clean your toys properly and use suitable lubricants for a safe experience.
How do I choose the right sex toy for me?
Consider your sexual preferences and the type of stimulation you enjoy. Research product descriptions and reviews, and start with versatile toys like vibrators or dildos to explore what you like.
How can I store my sex toys?
Store your toys in a cool, dry place, ideally in individual pouches or containers to prevent contact with dust and dirt. Proper storage helps maintain their quality and longevity.
How do I clean my sex toys?
Clean your sex toys with warm water and mild, unscented soap, or a toy cleaner if recommended. Follow the specific cleaning instructions for the toy’s material to maintain hygiene and longevity.
Can I travel with my sex toys?
Yes, you can travel with sex toys. It’s best to pack them securely in your checked luggage, ensuring they are turned off.
Product Questions
What are lubricants?
Personal lubricants reduce friction during sex or masturbation. They come in three main types:
- Water-Based Lubricants: Easily absorbed, compatible with all toy materials, and easy to clean with water.
- Silicone-Based Lubricants: Long-lasting and water-resistant but may not be compatible with silicone toys.
- Hybrid Lubricants: A blend of silicone and water-based, offering long-lasting moisture and easy cleanup. Compatibility with toy materials may vary.
What lubricants are safe to use with condoms?
Water-based, silicone-based, and hybrid lubricants are safe with latex, polyurethane, and polyisoprene condoms. Oil-based lubricants should be avoided with these condoms. Lambskin condoms can be used with all types of lubricants.
How do vibrators work?
Vibrators use an internal motor to produce vibrations. The strength and functions vary based on the vibrator's design, power source, and material.
Do all vibrators feel the same?
No, vibrators vary in speed and intensity. Some have multiple settings, and the material affects the sensation. Battery-powered vibrators are generally less powerful than plug-in models.
What is a dildo?
Dildos are insertable sex toys available in various shapes and sizes, not limited to phallic shapes.
What are dildos made of?
- PVC: Flexible and colorful but may contain phthalates.
- TPE/TPR: Soft and durable, combining rubber and plastic qualities.
- ABS: Hard, impact-resistant, phthalate-free, and non-porous.
- Silicone: Hygienic, durable, and phthalate-free, mimicking softness and flexibility.
- Glass: Hygienic, thermal-resistant, and available in vibrating and non-vibrating forms.
Do I need to use lubrication with dildos?
Lubrication is recommended for comfort and ease. The amount and type depend on personal preference and comfort.
What are penis pumps?
Penis pumps are devices used for male masturbation or to induce/maintain an erection.
How do I use a penis pump?
Follow all operating and safety instructions provided with your pump. Consult a physician if you have symptoms of erectile dysfunction before using the device.
How can I clean my penis pump?
Do not submerge the pump. Clean the cylinder, sleeves, and hose with soap and warm water, then air dry completely before reassembling.
What is the purpose of a cock ring?
Cock rings help maintain stronger, longer-lasting erections and enhance orgasms. Wear them for no longer than 4 consecutive hours, with a common time of around 20 minutes.
Order and Shipping Questions
How do I search for items on the website?
Use the magnifying glass icon at the top right of the website to search. For general browsing, select a department from the main menu and use filters to narrow your search.
I received an email stating an item is out of stock.
We will refund the amount to your original payment method within 4 days if an item is out of stock.
Can I be alerted when an item is back in stock?
If the option is available, enter your email on the item's page to be notified when it’s restocked.
What should I do if I was incorrectly charged for my order?
Contact our customer service team, we will investigate and correct any billing issues.
Can I return items bought with a gift card?
Yes, returns are processed the same way regardless of payment method. Returned items will be credited back to your gift card.
Can I use multiple promo codes at checkout?
Only one promo code can be applied per order.
Where can I find a promo code for my order?
Sign up for our newsletter at the bottom of our website to receive exclusive discount codes and sales.
How can I purchase a Tough Trade Co. e-gift card?
Go to ‘Accessories,’ select ‘Gift Cards,’ choose the amount, then decide when to send it. Complete your order to receive a confirmation email. Unused e-gift cards can be refunded within 28 days of purchase. Redeemed cards cannot be refunded.
How do I use a Tough Trade Co. e-gift card?
At checkout, enter the gift card code in the ‘gift card or discount code’ field and click ‘apply.’ Your order total will adjust. Gift cards are valid for 2 years from the issue date.
How to apply a promo code?
At checkout, enter the promo code in the ‘gift card or discount code’ field and click ‘apply.’ Only one promo code can be used per order and must be applied before completing your purchase.
Can I cancel my order?
Contact us immediately if your order hasn’t been dispatched yet to request a cancellation.
What if there is an item missing from my order?
Contact our customer service team with your order number and missing item details. We will resolve the issue promptly.
What will show up on my credit card bill?
Your credit card statement will list “T.T. Enterprise” to ensure your privacy.
Can packages be shipped discreetly?
Yes, all orders are shipped in plain cardboard boxes. There are no logos or names indicating the contents of the package.
Any questions we didn't answer?
For questions not answered in our FAQs, send us a message through our contact us page, email us at [email protected], or connect with us on Twitter.